Absolutely no refunds. If you are unhappy with your service please let me know. I can accommodate correcting any mistakes made or we will be able to negotiate the service and or your next service.
If you must cancel, please do so at least 48 HOURS prior to avoid a cancellation fee:
• Same-day cancellation fee: 25% *if not done in 48 hours or 2 hours before service
• SATURDAY same-day cancellation fee: 50% of scheduled service
• No-call/no-show: 100% charged according to service. No exceptions.
Appointments rescheduled or cancelled within 2 hours will incur fees at the time the appointment is changed or deleted.If you’re unable to make an appointment and you do not reschedule or cancel prior to the 2 hour time period for any reason the cost of the service will not be refunded or applied to another appointment. When you cancel your appointment a minimum of 2 hours to your prior, I will refund your deposit money. The amount will be credited back onto the card you used to make the appointment as long as you permit atleast 2 hours prior - In light, that someone else can potentially book for that time.
NO CALL NO SHOW POLICY
I will most likely give you the benefit of the doubt and allow up until 10 minutes to atleast call me or show up late however, this is a major inconvenience to me & customers coming in after you whose time is infringed upon by you pushing back my whole schedule. Your Payment will be kept and any deposit forfeited as a result of a no call no show. Time is Money in this business so I appreciate your consideration in this matter.
PREPARING FOR YOUR APPOINTMENT
Please remove any twists, coils, braids or extensions prior to your appointment. I reserve the right to apply a $25 up charge to hair that is excessively tangled, matted, or braided. I also reserve the right to cancel/reschedule your session if I am unable to complete your session within your allotted service time because of you being unprepared.
Please, I do not welcome negotiators. It is imperative that you read & understand the website material so you know what to anticipate before we do business. I do not discount my services based on what other like-business rates are charging. You simply get what you pay for. When you make your appointment I will honor your time by providing reputable service. If I cannot provide service due to forces outside of my control you will be promptly notified via the contact info you have provided.
CELL PHONES, GUESTS & CHILDREN
My workspace is reserved for me and my clients receiving services. Non-appointed guests will be politely asked to remain in the waiting ( chairs located in front of the salon *they are limited)
In consideration of other patrons, Children under the age of 12 are not permitted in the salon, unless being serviced. I reserve the right to cancel, reschedule your appointment.
Please DO NOT touch your hair while I am performing your service.